Raul Amigo

Worldwide authority on Experience and Future Design and in 2023, he was inducted into the CX Hall of Fame in the United States. Raùl Amigo is one of the main references of Future & Experience Design in the Americas, member of the Cx Hall of Fame since 2021, and Founder of UMUNTU CX DESIGN in Miami, Fl, also best seller writer and MBA professor in three continents. Raul's ability to decode the human mental model and understand its intricacies is nothing short of remarkable. He has mastered the art of combining artificial intelligence with science fiction narrative to create experiences that captivate and engage users on a whole new level. By seamlessly integrating technology and storytelling, Raul has redefined what it means to craft immersive experiences. He had a brilliant career in the world of Technology and Telecommunications, working for Verizon, Motorola, and Nokia, becoming vice president of Nextel at the age of 34. At 38, he founded his first Internet company in the US. In 2007, he founded The Omnichannel Agency, a Retail Experience agency throughout Latin America. Integrating it into Omnicom, the world's largest network of advertising and marketing agencies. In 2015, he created a Spin-Off he called UMUNTU CX DESIGN, a Miami-based Experience Design agency, which he currently runs. From his agency UMUNTU, he has supported many of the best companies in the world, such as Google, Mastercard, Samsung, Heineken, AON, Abbott Nutrition, Nintendo, Oracle, BASF Chemicals, and FORD Motors Company, in the complex cultural challenge of becoming people-centered companies.