Ahmed Hamdan is the Co-founder and CEO of Unifonic, an AI-native customer experience (CX) platform for emerging markets. Graduated from KFUPM, he launched Unifonic in 2006 to bridge the gap in communications between businesses and customers. The company has now become a regional leader in autonomous AI-powered CX solutions. Hamdan led Unifonic’s transition to an AI-native architecture, driven by the acquisition of SESTEK, a global pioneer in conversational AI, combining two decades of regional leadership with SESTEK’s 26 years of R&D expertise. He focuses on culturally fluent solutions with over 95 per cent Arabic dialect recognition, while ensuring strict data-governance and data-residency compliance across emerging markets. He adopts a collaborative approach to innovation focused on measurable ROI. Hamdan forged partnerships with HUMAIN and Groq to enable Saudi-hosted inference and low-latency model serving, and pioneers initiatives like X By Unifonic to support startups and developers. Hamdan focuses on advancing AI from experimentation to accountable, enterprise-ready solutions. By combining technical expertise with strategic vision, he guides Unifonic’s technology roadmap, helping MENA organisations lead in the era of autonomous AI.
