Maged Kamal

Maged Kamal is a senior global telecommunications leader with 25 years of experience at Vodafone, including more than 20 years in leadership roles, driving business transformation, operational excellence, customer experience, and commercial growth across international markets. Throughout his career, he has led large-scale, multi-market operations across Egypt, the UK, Australia, New Zealand, and India, leading organisations of more than 2,000 professionals. He has played a key role in shaping business strategy and leading strategic transformation initiatives, delivering measurable improvements in customer experience, operational performance, and sustainable business growth. As Egypt Operations, Go-to-Market & Business Development | Senior Manager, Maged focuses on accelerating commercial growth, building strategic partnerships, and bringing innovative solutions to market. His expertise spans go-to-market strategy, business development, AI-enabled customer experience, digital transformation, operational excellence, and service delivery. At LEAP, Maged will explore how customer experience has evolved into a strategic growth engine, and how organisations can leverage AI, digital platforms, and customer operations to drive business transformation, accelerate commercial growth, and deliver differentiated customer outcomes