Abed Kasaji is the Co-Founder and CEO of Clarity, the AI platform that helps enterprises deliver higher-quality customer experiences while continuously measuring the performance of their AI and human agents. Clarity processes 50M+ customer interactions every month for enterprises including STC, OpenAI, and Booking.com, with teams across the Middle East, Europe, and the US. Before founding Clarity, Abed led AI and product teams at Meta and Careem. He speaks about what changes when AI moves from behind the scenes to the front line of customer experience, and how organizations can ensure their customer-facing agents are performing effectively.
Abed Kasaji
Reimagining Customer Experience with AI
Monday, August 31, 2026 16:45 - 17:25
From Program To Scale, How A Company Actually Gets Built In Saudi Arabia
Monday, August 31, 2026 18:00 - 18:30
Building secure, human customer experiences that actually work
Tuesday, September 01, 2026 13:30 - 13:55
Your AI Bill Measures the Wrong Thing
Wednesday, September 02, 2026 16:00 - 16:25